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Resolve problems, permanently


Other Important things to Learn

  • Click on the chat icon on the top of the page beside Add Problem icon which is available in all of the main screens.

  • Go to the Fishbone or Symptoms screen and click on the down arrow in the Timezone box to select Local Timezone.

  • The default time zone is UTC (Coordinated Universal Time). All of the clues that are entered in various local time zones are converted internally to UTC for storage in the database.

  • This is to highlight the entire path with all of its causes and sub-causes that have contributed to causing the problem.

  • Click on the Dashboard icon to the left of the User id on top right-hand side of the Header. It displays Problem Stats and Trends for the application.