Problem Resolution Life Cycle
Find & Explore Matches
- Click on Compute button next to the Recommendations in the Symptoms screen. It displays a list of Matched Problems, Most Likely Cause, Recommended Action, Suggested Priority and Suggested Assignee.
- Click on the Compare button next to the
matched problem. It displays the matched and
- Click on the Change match status button to the
left of the matched problem and choose 'Accept'
from the drop down list.