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Resolve problems, permanently

Problem Resolution Life Cycle

Find & Explore Matches

  • Click on Compute button next to the Recommendations in the Symptoms screen. It displays a list of Matched Problems, Most Likely Cause, Recommended Action, Suggested Priority and Suggested Assignee.

  • Click on the Compare button next to the matched problem. It displays the matched and unmatched symptoms.

  • Click on the Change match status button to the left of the matched problem and choose 'Accept' from the drop down list.